Support and assistance fees
Whatever your question, or if you need help, reach out to us with confidence, we're happy to help! If you need urgent help, please call us right away!
Labor fees
For remote or on-site work
| Work | Net price |
|---|---|
Installing a device bought from us | Free |
Menu upload and remote training before your first opening Without liability | Free |
24/7 phone troubleshooting for technical problems, in both plans For problems longer than 10 minutes that clearly come from user error, e.g. untangling mixed-up payments, we charge the hourly rate | Free |
Rate per started working hour For all work: further training, installing a device bought elsewhere, menu changes / updates, design, in-person troubleshooting | 20,000 Ft |
Annual inspection or re-registration of a cash register or fiscal printer If we're kept waiting for more than 10 minutes, we charge the hourly rate | 30,000 Ft |
Replacing a lost cash register logbook | 10,000 Ft |
Custom development | By agreement |
Travel fees
| Location | Net price |
|---|---|
Online | Free |
Budapest When installing a device bought from us, or for a cash register inspection | Free |
Budapest In every other case | 10,000 Ft |
Outside Budapest Includes the round trip | 200 Ft / km minimum 15,000 Ft |
Urgency fees
| Time | Net price |
|---|---|
Work starts within 41 working hours | Free |
Work starts within 9 working hours | 25,000 Ft |
Work starts within 1 hour, outside working hours too | 80,000 Ft |
The price of a job has three parts: labor fee + travel fee + urgency fee.
Devices are always paid in advance, labor afterwards. We start work only after you accept an indicative quote and we confirm it by email.
If the work was needed for a reason that is our fault (a clear software bug), we refund the full support fee.
Working hours
Weekdays between 9:00 and 17:00.
Valid
From November 1, 2025 until withdrawn.